Optec Technical Support
At Optec Displays, our commitment extends beyond installation. Our experienced U.S.-based Technical Support team provides fast troubleshooting, remote diagnostics, software assistance, warranty guidance, and expert support that helps customers maximize uptime, simplify maintenance, and protect their investment.
Streamlined Case Management
Total Tracking: Every reported issue is recorded in an ERP system with a dedicated case number and assigned technician.
Regular Updates: Assigned technicians provide timely status updates to both the end-user and the dealer.
Escalation: Complex issues are immediately routed for senior review to quickly identify a resolution plan.
Resolution: Cases are tracked and followed through until the issue is resolved.
Remote Software Assistance
Free Weekly Software Webinars: Interactive live training sessions hosted by expert trainer.
Software Setup: Remote assistance for initial installation, network configuration of software, and sending test messages.
Content Management: Optional assistance with content scheduling, available for an additional fee.
Installation Support
First-Time Setup: Provide remote assistance to ensure full display commissioning upon installation
Field Support: On-site Installation or Supervision Support available.
Technical Resources: Step-by-step written documentation and instructional video for users and dealers.
Continuous Improvement
Quality Meetings: Regular internal quality meetings are conducted to review recurring issues and established permanent resolutions.
Data Analysis: Periodic reviews of case reporting trends are performed to implement continuous improvement approaches, streamline our support focuses and efficiency in satisfying customers.
Warranty Support
Advanced Parts Shipment: Minimize display down time with advanced replacement parts shipped directly from Optec’s U.S. warehouse within the warranty period.
Quality Assured: Every replacement part is fully tested and configured before leaving Optec’s facility.
Fast Turnaround Time: Parts ship within 48 hours for ground shipping, with same-day shipping available for expedited orders.
Prepaid Freight: Free ground shipping and return labels, with expedited shipping options available for an additional charge.
Learn more about Optec’s superior technical support and get resources or signup for webinars here.