Our Optec customer care specialists are available at your convenience Monday through Friday from 6am to 5pm PST, to answer any questions or concerns via phone, email and live chat. We offer a diverse range of support that will gladly assist with any technical or 1st time setup inquiries. Regarding any necessary troubleshooting assistance, our in-house Help Desk will respond quickly and meticulously. For additional support, we are also available on weekends by appointment.
We cover rapid outbound shipment and ground return for all warranty parts. Parts are shipped out to the requesting sign company within 24 hours when requested by 3 p.m. PST.
10 year parts availability guarantee
Optec Dealers/End Users:
Four easy ways to assist:
1) Call: Toll Free Dedicated US based live support line 800-876-1668 ext 2
2) Web Request: https://optec.com/support-contact/
3) Email:
New Case: optechd@optec.com
Parts Order: partorder@optec.com
4) Schedule an Appointment: https://optec.com/support-contact/
Optec sales team: care@optec.com
Provide clear information, SO#, project name, problem and support instruction or follow up direction
You can talk to an Optec expert by calling 800.876.1668. Our U.S.-based support team is here to help.
Prefer a return call or email?
Please fill in the support form and our team will contact you.
Use the Optec online chat feature to talk
with an available expert.
Use Optec remote support to allow a technician to remote into your Windows PC.
Optec’s array of LED products span high-growth markets from indoor spectaculars to outdoor displays. Our solutions work to give clients increased visibility and lasting value through our innovative products, services, and support.